Shipment processing time
All orders are processed within 5 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) (if applicable with your chosen method of shipping). The tracking number will be active within 24 hours.
For in-store pickups, both at 149 Bank st. and 1371B Woodroffe ave., please await a "shipping confirmation" before visiting the store to pick up your order. The stock at both locations will vary, so it may take up to 4 days to have stock transferred. The reception of the "shipping confirmation" will indicate that the order has been transferred to the specified location and is therefore ready for pickup.
Customs, Duties and Taxes
Sports 4 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Sports 4 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.