**COVID 19 Shipping Protocol**
- Shipping and fulfillment services may be overwhelmed during this time, so there may be delays in orders shipped through Canada Post. These delays are beyond the control of Sports 4 and Canada Post, so please do not contact us unless your parcel has been delayed for more than 5 days beyond the expected arrival date.
- The *Personal Delivery shipping method is for residents living in the City of Ottawa only, and does not include surrounding areas. Please do not select this method if you live outside of the city limits.
- Curbside pickup will become available on May 11, 2020. When choosing this option, you must await for a fulfillment confirmation email (NOT the order confirmation) before visiting your location of choice. The online inventory is a combination of both stores' inventories, and your shoe may not be at the store of your choosing. Transfers may take up to 3 days depending on order volume.
- Curbside pickup is for online order collection only. NO returns or exchanges will be processed during this time. This has been clearly stated both in the shipping policy, and in our return policy, and will be strictly enforced by our staff.
All orders are processed within 5 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) (if applicable with your chosen method of shipping). The tracking number will be active within 24 hours.
For in-store pickups, both at 149 Bank st. and 1371B Woodroffe ave., please await a "shipping confirmation" before visiting the store to pick up your order. The stock at both locations will vary, so it may take up to 4 days to have stock transferred. The reception of the "shipping confirmation" will indicate that the order has been transferred to the specified location and is therefore ready for pickup.
Customs, Duties and Taxes
Sports 4 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Sports 4 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.